Choosing the right transport company can have a big impact on your business success. Most business owners understand that their revenues can be improved by cutting transportation costs. However, does choosing the cheapest transportation option always make sense? Here, we’ll have a look at the most important criteria one should pay attention to when finding a transport company for their business.
Industry Expertise
Transporting electronics devices requires different protocols than transporting foods. Make sure the logistics company you choose has expertise and experience in your business field. At Roberts Transport Solutions, we use our 40+ years of experience working with clients in a vast variety of industries to help businesses fulfill their transportation needs in the most efficient, economical way possible.
Experience
Just like with any other business area, experience can make a difference between success and failure. Getting on-time delivery and ensuring the safety of all goods transported are the goal of any business. Inexperienced transport companies can mess it up here and there as they learn the ropes. As a business owner, you can’t afford their mistakes. That’s why it’s important to work with a logistics service that knows its work in and out. The company should be familiar with all technical or legal issues that might occur during the transportation process.
Customer Service
When two businesses provide the same service quality, what sets them apart is their customer service. You’ll want to deal with someone who is willing to stand by their work, promptly assists you should any problem arise, and is reliable at all times. During the initial contact and consultation, pay attention to any red flag, no matter how small. The way customer service talk to you on the phone, and how they handle your request all speak volumes about their customer service culture.
Transparency and Trustworthiness
A lot of problems can arise transporting goods from one location to another, but a good logistics company might not charge you extra for resolving the problem. Before contracting their service, you need to make sure the company is transparent with their pricing and the technologies they are going to use. At Roberts Transport Solutions, for example, our goal is to reduce risks, add value and exceed customers’ expectations. We don’t make commitments that we are unable to deliver later and are always clear from the beginning about our pricing and practices. Customers can get peace of mind working with us because they know their logistics needs will be well taken care of while they focus on other areas of their business.
Reputation
Nowadays, it’s not hard to find out what other customers think about a particular business looking it up online. If you find a lot of angry customers complaining about a business, maybe it’s a good idea to think twice about contracting that service. At Roberts Transport Solutions, customer satisfaction is the cornerstone of our business motto. That’s why you’ll find many happy customers leaving good reviews about us on Google. We work hard to make sure the value our customers receive exceeds their expectations. If a problem arises and you are not happy, we focus on solving the problem as soon as possible. After all, it’s a long-term business relationship we are after.
If you are in search of a reliable, trustworthy, and affordable transport company for your business needs, don’t hesitate to contact us with any question you may have. Our technical team is here to help you resolve your transportation challenge and improve your bottom line!
